rpi-eeprom/.github/ISSUE_TEMPLATE/bug_report.md

name, about

name	about
Bug report	Create a bug report for the bootloader EEPROM or rpi-eeprom-update scripts. Please use the Raspberry Pi General Discussion forum for general questions about the bootloader.

This repository tracks bugs for the Raspberry Pi 4 bootloader EEPROM and Linux update scripts.

• If you suspect a hardware problem then please read the Boot Problems post first before contacting the reseller.
• Support questions or should be posted on the Raspberry Pi General Discussion**

Mandatory information

• Raspberry Pi model
• Board revision (cat /proc/cpuinfo | grep Revision)
• Operating system version .
• Details of any hardware attached e.g. links to USB
• Photo of the HDMI diagnostics screen, UART trace.

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

Expected behaviour A clear and concise description of what you expected to happen.

Bootloader version and configuration Please include the bootloader version and config.

vcgencmd bootloader_version
vcgencmd bootloader_config

SD card boot (please complete the following information):

• SD card type
• Partition information (sudo fdisk -l) if you are able to obtain this from another computer.

USB boot (please complete the following information): Verify that the the USB device works correctly when hot-plugged under Linux and attache the output of 'lsusb -vvv'

Network boot (please complete the following information): Network boot bug normally require one or more of the following log types. PiServer is the officially supported network boot server.

• DHCP server configuration files e.g. dnsmasq.conf
• Wireshark binary packet capture
• UART logs with uart_2ndstage=1 set in config.txt

USB boot (please complete the following information): Boot from SD/EMMC then capture the following information about the NVme device.

sudo apt-get install nvme-cli
sudo nvme list
sudo nvme id-ctrl -H /dev/nvme0
sudo nvme list-ns /dev/nvme0
sudo nvme id-ns -H /dev/nvme0 --namespace-id=1

Additional context Add any other context about the problem here.

The Bootloader configuration page describes how to enable UART or NETCONSOLE logs. For complex USB boot issues NETCONSOLE logs are recommended.