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rpi-eeprom/.github/ISSUE_TEMPLATE/bug_report.md
2021-08-10 11:59:52 +01:00

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---
name: Bug report
about: Create a bug report for the bootloader EEPROM or rpi-eeprom-update scripts. Please use the Raspberry Pi General Discussion forum for general questions about the bootloader.
---
This repository tracks bugs for the Raspberry Pi 4 bootloader EEPROM and Linux update scripts.
* If you suspect a hardware problem then please read the [Boot Problems](https://www.raspberrypi.org/forums/viewtopic.php?p=437084) post first before contacting the reseller.
* Support questions or should be posted on the Raspberry Pi [General Discussion](https://www.raspberrypi.org/forums/viewforum.php?f=63)**
**Mandatory information**
* Raspberry Pi model
* Board revision (cat /proc/cpuinfo | grep Revision)
* Operating system version .
* Details of any hardware attached e.g. links to USB
* Photo of the HDMI diagnostics screen, UART trace.
**Describe the bug**
A clear and concise description of what the bug is.
**To Reproduce**
Steps to reproduce the behavior:
**Expected behaviour**
A clear and concise description of what you expected to happen.
**Bootloader version and configuration**
Please include the bootloader version and config.
```bash
vcgencmd bootloader_version
vcgencmd bootloader_config
```
**SD card boot (please complete the following information):**
- SD card type
- Partition information (sudo fdisk -l) if you are able to obtain this from another computer.
**USB boot (please complete the following information):**
Verify that the the USB device works correctly when hot-plugged under Linux and attache the output of 'lsusb -vvv'
**Network boot (please complete the following information):**
Network boot bug normally require one or more of the following log types. [PiServer](https://github.com/raspberrypi/piserver) is the officially supported network boot server.
- DHCP server configuration files e.g. dnsmasq.conf
- Wireshark binary packet capture
- UART logs with `uart_2ndstage=1` set in `config.txt`
**NVMe boot (please complete the following information):**
```bash
sudo apt-get install nvme-cli
sudo nvme list
sudo nvme id-ctrl -H /dev/nvme0
sudo nvme list-ns /dev/nvme0
sudo nvme id-ns -H /dev/nvme0 --namespace-id=1
```
**Additional context**
Add any other context about the problem here.
The [Bootloader configuration](https://www.raspberrypi.org/documentation/hardware/raspberrypi/bcm2711_bootloader_config.md) page describes how to enable UART or NETCONSOLE logs. For complex USB boot issues NETCONSOLE logs are recommended.